Exchanges & Returns

How it Works

Select the items to return

Get a refund confirmation

Send it off via UPS

Common Returns Questions

Is it easy to return items?

  • Once your return is authorized, you'll receive step-by-step instructions and a shipping label via email.
  • Items must be returned by their due date and in their original packaging to ensure that they are adequately protected upon return. 

How soon will I get my refund?

  • Please allow up to 7 business days transit time for your package to arrive at our warehouse and 2-3 business days to accept returns once we receive your package. Once your return has been accepted, we will immediately process the reimbursement and send you a confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer (anywhere from 3-14 business days).
  • Upon receipt of returned merchandise, Brochu Walker reserves the right to deny a refund if the merchandise does not meet the return policy requirements.

What items are returnable?

  • Items shipped out in the last 20 days.
  • Items that have not been worn, washed, damaged, soiled or altered in any way. All tags must be attached, and the items must be in its original condition. 
  • Our online store can only accept merchandise that has been purchased directly from our website. Merchandise purchased at any other retailers must be returned to the respective retailer.

International returns?

  • Currently this service is only available for customers located in the USA. If you are outside the USA and looking to return an item, please email care@brochuwalker.com.

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