Select the items to return
Exchanges & Returns
How it Works
Get a refund confirmation
Send it off via UPS
Common Returns Questions
Is it easy to return items?
- Once your return is authorized, you'll receive step-by-step instructions and a shipping label via email.
- Items must be returned by their due date and in their original packaging to ensure that they are adequately protected upon return.
How soon will I get my refund?
- Please allow up to 7 business days transit time for your package to arrive at our warehouse and 2-3 business days to accept returns once we receive your package. Once your return has been accepted, we will immediately process the reimbursement and send you a confirmation email. The time it takes to restore the credit back to your account depends on the Credit Card Issuer (anywhere from 3-14 business days).
- Upon receipt of returned merchandise, Brochu Walker reserves the right to deny a refund if the merchandise does not meet the return policy requirements.
What items are returnable?
- Items shipped out in the last 20 days.
- Items that have not been worn, washed, damaged, soiled or altered in any way. All tags must be attached, and the items must be in its original condition.
- Our online store can only accept merchandise that has been purchased directly from our website. Merchandise purchased at any other retailers must be returned to the respective retailer.
- Currently this service is only available for customers located in the USA. If you are outside the USA and looking to return an item, please email firstname.lastname@example.org.